Full team management for customer success ensuring your leads and users are dealt with in good time and with great effect. Having a shared inbox with Plumm makes it incredibly easy to not only assign team members to a support conversation but to also create tickets and track the progress with a Kanban board.
The last thing you need is to have leads who are not being replied to and support tickets not be addressed as you start to scale your business. A shared inbox and team chat functionality ensure nothing is lost in the mix.
Check out this quick how-to video below that shows you how you can assign team members, create tickets and track ticket progress.