Great Drift Alternative for your SaaS: Plumm
See what makes Plumm the best alternative to Drift as your shared inbox platform.
Embed our smart live chat widgets on your SaaS projects' pages
Features Compared to Drift
Plumm provides premium features for all plans making us more affordable than Drift
| Features | Plumm | Drift |
|---|---|---|
| Email Shared Inbox | ||
| Many SaaS products | Yes | X |
| Real Time | Yes | Yes |
| Internal Discussions | Yes | X |
| Assignments | Yes | Yes |
| Internal FAQ | Yes | X |
| Live chats | ||
| Many SaaS products | Yes | X |
| Real time | Yes | Yes |
| Require Email | Yes | X |
| Send As Email | Yes | X |
| Internal FAQ | Yes | X |
| Team communication | ||
| Custom channels | Yes | X |
| @Mention | Yes | Yes |
| Private messages | Yes | Yes |
| Integration | ||
| Yes | X | |
| Livechat | Yes | Yes |
| Pricing | ||
| Single User: Free More Users: $10/month/user |
Not all features: Free All features: Undisclosed |
|
One interface for email and live chat conversations for all of your SaaS projects
Single interface for customer tickets from all SaaS products
You do not need to switch email accounts, SaaS products, live chats and interfaces to answer to all of your customers' tickets. Bring all of these communication channels in a single place: single shared inbox. Stop wasting your time and start working in a better way with your team (or yourself).
Watch short demo video
Features
Learn more about Plumm’s features and what makes us the perfect alternative to Drift
All your inboxes from all your projects in a single place
• Add GSuite email accounts from all of your projects
• Add live chat widgets to all of your projects
• Chat with your customers from a single shared place
• Collaborate with your team to work efficiently
• Respond easily using either a live chat or an email
Stop being lost, see clearly:
• Your app's user details (email, phone, name, role)
• Internal notes regarding you app's user/company
• Subscription plan/usage/spend of a user/company
• Link to a user/company admin panel inside your SaaS
• Link to a customer dashboard in Stripe/PayPal
• Sign up or a last seen date for your user or company
• User photo for nicer experience
• and more...
Chat privately with your company members next to your customer discussions to have a context
Invite, assign and communicate with your team members to ensure each ticket or lead is being looked after. Chat with your team right next to the discussion ensuring details are not lost.
Create discussion channels and chat privately with your team about any of your SaaS
Add department or topic focused channels so that you and your team can communicate effectively, link to chats and get on top of tasks all within a central platform.
Instant answers to FAQs
Build your internal FAQs library and resolve customers’ questions instantly.
Answer to your live chat questions by email
Don't worry that your live chat answer hasn't been seen by user. Send it easily by email.
Distribute Communication Workload
Work effectively. Assign team members to support tickets
Respecting Privacy
As a company, Plumm strives to have the respect for user privacy that we’d like in every service we personally use.
You can find a plain English privacy policy here.
I really like Plumm because I don't have to jump between multiple email and live chat accounts for my different SaaS products, now I can easily chat with all of my customers using single interface. It really saves me a lot of time.
Wiktor, Co-Founder, Indie Hacker
Pricing
Single User
Free
Unlimited SaaS count
Unlimited live chats
1 shared email inbox
All features
Premium
$10/user/month
Unlimited SaaS count
Unlimited live chats
Unlimited email inboxes
All features